Refund Policy

Last updated: 4 October 2026

1. Free trial

Every new workspace gets 8 days free, with no card needed. You only pay if you choose a plan.

2. Your first payment

If you are not happy, email us within 7 days of your first payment on a plan and we will refund it in full. This applies to both monthly and yearly plans, once per business.

3. Renewals

• Monthly plans: renewals are not refunded, but you can cancel at any time so you are not charged again. Your plan keeps running until the end of the month you paid for.
• Yearly plans: if you ask within 7 days of a yearly renewal, we will refund it in full. After that, yearly renewals are not refunded, but your plan keeps running until the end of the year.

We send a reminder before plans renew, and you can turn off "Renew automatically" in Billing at any time.

4. When we always refund

• You were charged twice for the same thing.
• You were charged after you cancelled.
• You were charged the wrong amount because of a mistake on our side.
• Meira 16 had a serious problem on our side that stopped you using it for a long time. In that case we will refund or credit the time you lost.

5. Downgrades

If you move to a cheaper plan, we do not refund the difference for time you have already paid for.

6. How refunds are paid

• Refunds go back to the card or mobile money wallet you paid with, through Paystack.
• We refund the same amount and currency you were charged. If you were charged in Ghana cedis, you get the same cedi amount back, even if exchange rates have changed since.
• We start the refund within 5 working days of agreeing it. Your bank or mobile money provider may take another 5 to 10 working days to show it.
• Fees charged by your own bank or provider cannot be refunded by us.

7. How to ask

Email msjadvertising@gmail.com from the email on your account. Include your workspace name and the payment reference from Billing. We reply within 2 working days.

This policy does not affect any rights you have under consumer law where you live.